Hospitality Intern - Summer 2024

Tuesday, October 3, 2023


Company: Southwest Airlines
Location: Dallas, TX
Position: Internship
Department: Hospitality, Event and Tourism Management

Hospitality Intern  

As Southwest builds upon our foundation of excellent Customer Service, Hospitality is what will take our legacy to new heights in the pursuit of being the most loved airline in the world. The Hospitality Operations Support Team (HOST) supports this effort by partnering with all Departments across Southwest to ensure we are always keeping the Hospitality of our Employees and Customers top-of-mind and creating an environment where they feel welcomed, cared for, and appreciated. We are advocates in the quest for continued Hospitality education and are the main stakeholders on all topics related to Customer Service and Hospitality. This is accomplished by providing insights to Leaders about creating a hospitable environment, benchmarking Hospitality measurements across industries and increasing Employee knowledge through communication strategies and analytics.  

Duties & Responsibilities: 
The duties and responsibilities of the Hospitality Intern may include, but are not limited to:  

  • Supports the identification and analysis of trends and extracts meaningful information to measure and support Southwest corporate Hospitality initiatives. 

  • Distills qualitative and quantitative data down to easily understood, presentable, and actionable findings. 

  • Derives themes from analysis to effectively inform business partners of Hospitality opportunities for improvement. 

  • Assists the Hospitality Operations Support Team in organizing events, meetings and initiatives designed to promote and improve Hospitality Companywide and across multiple departments. 

  • May develop written and visual communication relating to Hospitality that is shared Companywide. 

  • Present with impact and assist leading meetings across multiple Departments and levels of Leadership. 

  • Willingness to travel as needed. 

More details for all Corporate Culture Summer 2024 Internships: 

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. We entrust our Interns to make an impact on their Team in real-time projects, work toward Company initiatives, and achieve our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel, all while having fun and developing yourself as a future professional.   

To be considered, please ensure that you attach a resume to your application. 
 
As an Intern, you can expect to:    

  • Join Southwest as a Summer 2024 Intern, with a 12-week internship lasting from May 21 to August 9, 2024. 

  • Work onsite at our Corporate Campus in Dallas, TX. 

  • Workplace flexibility for 50% of the time is typically available, but interns are expected to be onsite for Intern-related events.  

  • Dedicate 40 hours each week to your internship responsibilities and tasks.  

  • Receive hourly pay of $22 and receive a one-time $1,000 stipend on your first paycheck.  

  • Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel). 

  • Interns will be provided any required equipment, such as a laptop, for the internship.  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.     

Basic Qualifications:  

  • High School Diploma, GED or equivalent education required.  

  • Must be at least 18 years of age.  

  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.  

  • You must have a valid U.S. Social Security Number to complete the full hiring process.  

Education:  

  • Progress towards a degree in Business, Communications, Environmental Sciences, Environmental Sustainability, Event Planning, Hospitality, Industrial and Organizational Psychology, Marketing, Non-Profit Management, Organizational Development, Political Science, Public Affairs, Public Relations, Social Impact, or similar degree required.  

  • Minimum Sophomore status. May not have an undergraduate graduation date of May 2024 or prior, unless already enrolled in a full-time graduate degree program at time of application.   

  • To be eligible you must be currently enrolled as a full-time student as defined by your university at the time of application.    

  • Maintained 2.5 or above cumulative GPA at the time of application.  

 Experience:  

  • Previous writing experience (ex: school newsletter, business, creative) preferred.   

  • Previous event planning experience preferred. Previous event follow-up experience (ex: post-event surveys) is a plus.  

  • Experience in analyzing, making inferences, and presenting large amounts of qualitative and quantitative survey data desired. 

  • Experience with market research, survey creation, and interpretation is preferred. 

  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) is required. 

  • Canva and/or Adobe Design experience is a plus. 

  • Experience with SharePoint and Microsoft Teams is a plus. 

  • Previous Customer service or hospitality experience is preferred. 

  • Previous Leadership experience preferred. 

Knowledge, Skills, Work Style, & Abilities:  

  • Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, oral, and visual media  

  • Outstanding oral presentation and written communication skills required. Ability to proofread and correct errors with minimal supervision is a plus. 

  • Ability to be creative, forward thinking, and display a passion for serving our internal and external Customers with outstanding Hospitality. 

  • Strong organizational skills and the ability to coordinate multiple tasks and complete assignments with tight deadlines.  

  • Ability to handle a high level of responsibility and maintain confidential information.   

  • Ability to identify areas of opportunity, create a plan for improvement, and implement.  

  • Ability to apply strategic thinking to identify opportunities for improvement  

  • Must be self-motivated and willing to work independently with some guidance and assistance. 

  • Ability to work well as a part of a Team.  

  • Ability to proactively communicate with Leader and Team regarding the status of ongoing initiatives. 

  • Possibility of travel for projects and events.  

  • Excellent Customer Service skills required.  

Time Commitment and Pay:  

  • Required: Full-time 40hrs per week   

  • Must maintain a consistent weekly schedule during normal business hours at a max of 8 hours per day  

  • You must reside in Dallas, TX during the internship and work a hybrid schedule of at least 50% in office and be onside for applicable intern events.   

  • Program Dates: May 21st to August 9th, 2024  

  • $22 per hour + $1,000 one-time stipend paid on first paycheck  

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