Study Examines Attitudes Toward Work of Gen Y Students
March 06, 2009

A generation's viewpoint about work can affect absenteeism, turnover, and work quality and quantity. Bharath Josiam, associate professor in the School of Merchandising and Hospitality Management, joined an international team to study Generation Y hospitality students - those between the ages of 18 and 29. The research examines the students' attitude toward work and its impact on work performance and job satisfaction.


From surveys of more than 200 students, Josiam's research team discovered that the more Gen Y students work, the less cynical they are. Their strong work ethic includes a positive attitude about job promotion, even if one or more of their parents has been laid off in the past.


The researchers - which include Christy Crutsinger, associate dean of the School of Merchandising and Hospitality Management and faculty special assistant to the provost, and Johnny Sue Reynolds, retired associate dean, along with others from England, Scotland, Northern Ireland and South Korea - found little difference regardless of students' gender or country. Josiam says the similarities reflect a globalized hospitality industry with similar job duties worldwide.


Refereed papers from the study have been presented at conferences in China, India, Australia and Malaysia and accepted for publication in three international journals, including the Journal of Hospitality and Tourism Education.

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